Hours of Operation
Monday through Friday 9AM to 5PM EST*
*Current Clients may call anytime.
john@americanworkbench.com

American Workbench, LLC
Charleston, South Carolina 29412
(843)367-6681

Mailing Address:
623 Majestic Oaks Drive
Charleston, SC 29412

Shipping Address:
1750 Signal Point Road
Building 7-C-G
Charleston, South Carolina 29412

Your Order
Simply order from each Item page.
On the second page at "Check Out" , there is a comment section for you
to add information such as the name to be engraved, additional height
requirements, Pattern choices and quotes for the top shelf series
benches.
For questions about your order, please call us at 843-367-6681 or email
us at john@americanworkbench.com

Local Purchases:
For purchases in the Charleston area, your order will be authorized for
shipping charges. In this case your new bench will be shipped to your
home. If you wish, you may choose to pick up your new bench when it is
complete. For Pick-ups there is no charge for assembled benches. There
is a $50.00 packing fee if you would like your product boxed for pick
-up. Please indicate your preference in the comment section and
appropriate charges will be either removed or added to your Credit Card
Authorization.

Warranty:
Life goes on. And so should your Workbench. At American Workbench,
LLC, your peace of mind is important to us. That's why all of our Benches
exceed industry quality standards.
We offer the best warranty in the business including a limited lifetime
warranty on the Bench Tops. Our benches are built to provide you with
years of trouble free service so you can enjoy life instead of worrying
about it.

American Workbench, LLC will pay the cost of labor and shipping and
handling to repair or replace defective part(s) for six months from the
date of original purchase.

BENCH TOP LIMITED LIFETIME*
BENCH LEGS LIMITED LIFETIME*

We are unable to extend this warranty to include situations where there is
evidence of abuse, benches left outside in inclement weather,client
modifications,fire or water damage. This warranty is limited to products made
after 1/1/2009

To receive the benefits of this warranty please notify American Workbench, LLC
at the address above. After the first 6 months, all packaging and transportation
for delivering the requiring services to and from the manufacturer are the
responsibility of the original purchaser. Within the first 6 months the
manufacturer will pay these costs.


Payment by Check
We do accept personal and company checks for payment. Simply begin
your order as normal, fill out the information at check out, then print it
and send along with your check. As a security precaution we request a
copy of your drivers license if the product to be shipped is going to an
address other than what is on the check. Once the check is received we
will call you to verify, and when the check clears your order will be
placed.

Shipping Cost Calculation and Taxes
Shipping charges are by UPS for each item ordered. It calculates by
weight and not size or amounts of packages. Typically freight companies
back charge us since the workbench boxes are very large.
Tax is only charged on South Carolina orders.

Order Cancellation
You can cancel an order within 24 hours of commitment without a
cancellation fee. Any order cancelled after the 24 hour period is subject
to a 10% cancellation fee times the value the items cancelled. No order is
cancellable after it enters shipping process. Orders are processed in our
system within 30 minutes of ordering.

Estimated Shipping Time Frames
We use business days, any day not a weekend or holiday, as a time
frame. We ship most products by UPS Freight.
For all orders we provide a tracking number which can be used to track
the progress of your shipment by clicking on the link in the order status
e-mail. We verify all estimated shipping time frames with confirming
e-mails to you.

Shipping Time Frame: The number of business days from the time you
place your order to the time the product ships. Ship time frame are
located within description of each item, if you have any questions in
regards to the shipping time of a product please email
john@americanworkbench.com If you order multiple items, some items
ship faster than others and you will receive status by email on each item.

Shipping Outside the Continental U.S. 48 states, International Orders
Please read carefully if you are ordering outside the United States. We
will accept and fulfill orders on a case by case basis for all originating
orders in Canada, Ireland, United Kingdom, Alaska, Hawaii and Puerto
Rico. If you are from another country, we can accept orders via email at
our discretion. Most International orders would require the customer to
use a freight forwarding company in the United States, American
Workbench. will only accept wire transfer of funds for these orders. In
some cases, we can ship product direct to that country. Please email your
address, country or origin and product(s) you would like to purchase.
We can then advise of the process to purchase. All sales final on
International orders, no returns or refunds. You should also be advised
most warranties are not valid outside the United States, if they are valid
you may be responsible to ship product to service organization in United
States.

These orders are subject to increased shipping fees and in some cases
these Countries will collect duties on merchandise that enters these
Countries. We are not responsible for outlining any taxes, duties or
custom broker fees by any Country outside the USA.

Duties, Taxes, Tariff's, Brokerage fee's and all other applicable fee's that
may be charged upon entry of our shipped product to Canada is the sole
responsibility of the customer and is NOT included in the flat shipping
cost.

If you have any questions on Canadian import fee's prior to placing your
order, please call the following numbers for Canadian customs:

From within Canada, call:
1 800 461-9999 (toll free)

From outside Canada, call:
(204) 983-3500 or (506) 636-5064 (long-distance charges apply)

Credit Card Charges
Please be advised that your credit card statement will be processed
through American Workbench. The statement will read American
Workbench. We accept Visa, Master card and PayPal.
Please be advised if you request an alternate address to "Ship to" other
than "Bill to" that your bank may require that the "Ship to" address be
on file with your issuing bank. The charge may be declined if the "Ship
to" is not on file with the bank. Please contact your issuing bank to have
them put on file your alternate address and try the order again.

Fraud Protection System
American Workbench.com  can not prevent fraudulent parties from
placing orders on our web site however we will not process and ship any
fraudulent orders. We have a proprietary screening method on all orders
and fraudulent orders are flagged for investigation. In some cases, we
will ask for printed identification before processing and shipping orders.

Safe Delivery
We guarantee that any purchases made at American Workbench will
arrive in perfect condition, please open and inspect merchandise
immediately. All items are priced and shipped carrying full insurance. In
the event that an item is not in good condition, please email us, at
john@americanworkbench.com for replacement or repair information.
You must notify us within 30 days if a product is damaged, defective or
has missing parts. After 30 days we are not responsible for defective or
damaged products.

Our Return Policy
E-mail your Request for an return authorization to
john@americanworkbench.com. Requests must be made within 7 days of
receipt of product. All defective returns are for an exchange only. For
non defective returns, products must be factory sealed, unopened. We
will not issue a return authorization for opened electronic merchandise
for non defective products. For defective returns, we will issue a return
authorization upon your explanation of defect. Refunds for non defective
items that are unopened will be given after receipt at our warehouse and
verification that the product is factory sealed. Refunds or exchanges for
defective returns will be given after defect is verified by our technicians
on staff. Some unopened non defective returns on items are subject to a
restocking fee between 15% and 25%.

For your protection, we recommend that you use UPS insured for return
shipment. Please insure the order for the full amount of your purchase.  
You must furnish a tracking number for a proof of shipment for all
returns.
No returns on customized items. All refused shipments will be assessed
an automatic 25% restock fee.
International Orders, all sales final, no returns or refunds.

Your satisfaction is very important to us. Contact our Customer Care
department at john@americanworkbench.com if you have additional
questions about returns.