Hours of Operation
Monday through Friday 9AM to 5PM EST*
*Current Clients may call anytime.
john@americanworkbench.com
American Workbench, LLC
Charleston, South Carolina 29412
(843)367-6681
Mailing Address:
1543 Ocean Neighbors Blvd
Charleston, SC 29412
Shipping Address:
1750 Signal Point Road
Building 7-C-G
Charleston, South Carolina 29412
Your Order
Simply order from each Item page.
On the second page at "Check Out" , there is a comment section for you to add
information such as the name to be engraved, additional height requirements, Pattern
choices and quotes for the top shelf series benches.
For questions about your order, please call us at 843-367-6681 or email us at
john@americanworkbench.com
Local Purchases:
For purchases in the Charleston area, your order will be authorized for shipping
charges. In this case your new bench will be shipped to your home. If you wish, you
may choose to pick up your new bench when it is complete. For Pick-ups there is no
charge for assembled benches. There is a $50.00 packing fee if you would like your
product boxed for pick -up. Please indicate your preference in the comment section
and appropriate charges will be either removed or added to your Credit Card
Authorization.
Warranty:
Life goes on. And so should your Workbench. At American Workbench, LLC, your peace
of mind is important to us. That's why all of our Benches exceed industry quality
standards.
We offer the best warranty in the business including a limited lifetime warranty on the
Bench Tops. Our benches are built to provide you with years of trouble free service so
you can enjoy life instead of worrying about it.
American Workbench, LLC will pay the cost of labor and shipping and handling to
repair or replace defective part(s) for six months from the date of original purchase.
BENCH TOP LIMITED LIFETIME*
BENCH LEGS LIMITED LIFETIME*
We are unable to extend this warranty to include situations where there is evidence of abuse,
benches left outside in inclement weather,client modifications,fire or water damage. This
warranty is limited to products made after 1/1/2009
To receive the benefits of this warranty please notify American Workbench, LLC at the address
above. After the first 6 months, all packaging and transportation for delivering the requiring
services to and from the manufacturer are the responsibility of the original purchaser. Within
the first 6 months the manufacturer will pay these costs.
Payment by Check
We do accept personal and company checks for payment. Simply begin your order as
normal, fill out the information at check out, then print it and send along with your
check. As a security precaution we request a copy of your drivers license if the product
to be shipped is going to an address other than what is on the check. Once the check is
received we will call you to verify, and when the check clears your order will be
placed.
Shipping Cost Calculation and Taxes
Shipping charges are by UPS for each item ordered. It calculates by weight and not
size or amounts of packages. Typically freight companies back charge us since the
workbench boxes are very large.
Tax is only charged on South Carolina orders.
Order Cancellation
You can cancel an order within 24 hours of commitment without a cancellation fee.
Any order cancelled after the 24 hour period is subject to a 10% cancellation fee
times the value the items cancelled. No order is cancellable after it enters shipping
process. Orders are processed in our system within 30 minutes of ordering.
Estimated Shipping Time Frames
We use business days, any day not a weekend or holiday, as a time frame. We ship
most products by UPS Freight.
For all orders we provide a tracking number which can be used to track the progress
of your shipment by clicking on the link in the order status e-mail. We verify all
estimated shipping time frames with confirming e-mails to you.
Shipping Time Frame: The number of business days from the time you place your order
to the time the product ships. Ship time frames are located within description of each
item, if you have any questions in regards to the shipping time of a product please
email john@americanworkbench.com If you order multiple items, some items ship
faster than others and you will receive status by email on each item.
Shipping Outside the Continental U.S. 48 states, International Orders
Please read carefully if you are ordering outside the United States. We will accept and
fulfill orders on a case by case basis for all originating orders in Canada, Ireland,
United Kingdom, Alaska, Hawaii and Puerto Rico. If you are from another country, we
can accept orders via email at our discretion. Most International orders would require
the customer to use a freight forwarding company in the United States, American
Workbench. will only accept wire transfer of funds for these orders. In some cases, we
can ship product direct to that country. Please email your address, country or origin
and product(s) you would like to purchase. We can then advise of the process to
purchase. All sales final on International orders, no returns or refunds. You should also
be advised most warranties are not valid outside the United States, if they are valid
you may be responsible to ship product to service organization in United States.
These orders are subject to increased shipping fees and in some cases these Countries
will collect duties on merchandise that enters these Countries. We are not responsible
for outlining any taxes, duties or custom broker fees by any Country outside the USA.
Duties, Taxes, Tariff's, Brokerage fee's and all other applicable fee's that may be
charged upon entry of our shipped product to Canada is the sole responsibility of the
customer and is NOT included in the flat shipping cost.
If you have any questions on Canadian import fee's prior to placing your order, please
call the following numbers for Canadian customs:
From within Canada, call:
1 800 461-9999 (toll free)
From outside Canada, call:
(204) 983-3500 or (506) 636-5064 (long-distance charges apply)
Credit Card Charges
Please be advised that your credit card statement will be processed through American
Workbench. The statement will read American Workbench. We accept Visa, Master
card and PayPal.
Please be advised if you request an alternate address to "Ship to" other than "Bill to"
that your bank may require that the "Ship to" address be on file with your issuing
bank. The charge may be declined if the "Ship to" is not on file with the bank. Please
contact your issuing bank to have them put on file your alternate address and try the
order again.
Fraud Protection System
American Workbench.com can not prevent fraudulent parties from placing orders on
our web site however we will not process and ship any fraudulent orders. We have a
proprietary screening method on all orders and fraudulent orders are flagged for
investigation. In some cases, we will ask for printed identification before processing
and shipping orders.
Safe Delivery
We guarantee that any purchases made at American Workbench will arrive in perfect
condition, please open and inspect merchandise immediately. All items are priced and
shipped carrying full insurance. In the event that an item is not in good condition,
please email us, at john@americanworkbench.com for replacement or repair
information. You must notify us within 30 days if a product is damaged, defective or
has missing parts. After 30 days we are not responsible for defective or damaged
products.
Our Return Policy
E-mail your Request for an return authorization to john@americanworkbench.com.
Requests must be made within 7 days of receipt of product. All defective returns are
for an exchange only. For non defective returns, products must be factory sealed,
unopened. We will not issue a return authorization for opened electronic merchandise
for non defective products. For defective returns, we will issue a return authorization
upon your explanation of defect. Refunds for non defective items that are unopened
will be given after receipt at our warehouse and verification that the product is factory
sealed. Refunds or exchanges for defective returns will be given after defect is
verified by our technicians on staff. Some unopened non defective returns on items are
subject to a restocking fee between 15% and 25%.
For your protection, we recommend that you use UPS insured for return shipment.
Please insure the order for the full amount of your purchase. You must furnish a
tracking number for a proof of shipment for all returns.
No returns on customized items. All refused shipments will be assessed an automatic
25% restock fee.
International Orders, all sales final, no returns or refunds.
Your satisfaction is very important to us. Contact our Customer Care department at
john@americanworkbench.com if you have additional questions about returns.
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Copyright © 2005–2011 American Workbench, LLC. All Rights Reserved. |
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