Monday through Friday 9AM to 5PM EST
john@americanworkbench.com
American Workbench, LLC
Charleston, South Carolina 29412
(843)367-6681
Shipping Address:
1750 Signal Point Road
Building 7-C-G
Charleston, South Carolina 29412
Your Order
Simply order from each Item page.
For questions about your order, please call us at 843-367-6681 or email us at
john@americanworkbench.com
Warranty:
Life goes on. And so should your Workbench. At American Workbench, LLC,
your peace of mind is important to us. That's why all of our Benches exceed
industry quality standards.
We offer the best warranty in the business including a limited lifetime
warranty on the Bench Tops. Our benches are built to provide you with years
of trouble free service so you can enjoy life instead of worrying about it.
American Workbench, LLC will pay the cost of labor and shipping and
handling to repair or replace defective part(s) for one (1) year from the date
of original purchase.
BENCH TOP LIMITED LIFETIME*
BENCH LEGS LIMITED LIFETIME*
We are unable to extend this warranty to include situations where there is evidence
of abuse, benches left outside in inclement weather,client modifications,fire or water
damage. This warranty is limited to products made after 1/1/2009
To receive the benefits of this warranty please notify American Workbench, LLC at
the address above. After the first year, all packaging and transportation for delivering
the requiring services to and from the manufacturer are the responsibility of the
original purchaser. Within the first year the manufacturer will pay these costs.
Payment by Check
We do accept personal and company checks for payment. Simply begin your
order as normal, fill out the information at check out, then print it and send
along with your check. As a security precaution we request a copy of your
drivers license if the product to be shipped is going to an address other than
what is on the check. Once the check is received we will call you to verify, and
when the check clears your order will be placed.
Shipping Cost Calculation and Taxes
Shipping charges are by UPS for each item ordered. It calculates by weight
and not size or amounts of packages. Typically freight companies back charge
us since the workbench boxes are very large.
Tax is only charged on South Carolina orders.
Order Cancellation
You can cancel an order within 24 hours of commitment without a cancellation
fee. Any order cancelled after the 24 hour period is subject to a 10%
cancellation fee times the value the items cancelled. No order is cancellable
after it enters shipping process. Orders are processed in our system within 30
minutes of ordering.
Estimated Shipping Time Frames
We use business days, any day not a weekend or holiday, as a time frame. We
ship most products by UPS Freight.
For all orders we provide a tracking number which can be used to track the
progress of your shipment by clicking on the link in the order status e-mail.
We verify all estimated shipping time frames with confirming e-mails to you.
Shipping Time Frame: The number of business days from the time you place
your order to the time the product ships. Ship time frame are located within
description of each item, if you have any questions in regards to the shipping
time of a product please email john@americanworkbench.com If you order
multiple items, some items ship faster than others and you will receive status
by email on each item.
Shipping Outside the Continental U.S. 48 states, International Orders
Please read carefully if you are ordering outside the United States. We will
accept and fulfill orders on a case by case basis for all originating orders in
Canada, Ireland, United Kingdom, Alaska, Hawaii and Puerto Rico. If you are
from another country, we can accept orders via email at our discretion. Most
International orders would require the customer to use a freight forwarding
company in the United States, American Workbench. will only accept wire
transfer of funds for these orders. In some cases, we can ship product direct
to that country. Please email your address, country or origin and product(s)
you would like to purchase. We can then advise of the process to purchase.
All sales final on International orders, no returns or refunds. You should also
be advised most warranties are not valid outside the United States, if they are
valid you may be responsible to ship product to service organization in United
States.
These orders are subject to increased shipping fees and in some cases these
Countries will collect duties on merchandise that enters these Countries. We
are not responsible for outlining any taxes, duties or custom broker fees by
any Country outside the USA.
Duties, Taxes, Tariff's, Brokerage fee's and all other applicable fee's that may
be charged upon entry of our shipped product to Canada is the sole
responsibility of the customer and is NOT included in the flat shipping cost.
If you have any questions on Canadian import fee's prior to placing your
order, please call the following numbers for Canadian customs:
From within Canada, call:
1 800 461-9999 (toll free)
From outside Canada, call:
(204) 983-3500 or (506) 636-5064 (long-distance charges apply)
Credit Card Charges
Please be advised that your credit card statement will be processed through
American Workbench. The statement will read American Workbench. We
accept Visa, Master card and PayPal.
Please be advised if you request an alternate address to "Ship to" other than
"Bill to" that your bank may require that the "Ship to" address be on file with
your issuing bank. The charge may be declined if the "Ship to" is not on file
with the bank. Please contact your issuing bank to have them put on file your
alternate address and try the order again.
Fraud Protection System
American Workbench.com can not prevent fraudulent parties from placing
orders on our web site however we will not process and ship any fraudulent
orders. We have a proprietary screening method on all orders and fraudulent
orders are flagged for investigation. In some cases, we will ask for printed
identification before processing and shipping orders.
Safe Delivery
We guarantee that any purchases made at American Workbench will arrive in
perfect condition, please open and inspect merchandise immediately. All items
are priced and shipped carrying full insurance. In the event that an item is not
in good condition, please email us, at john@americanworkbench.com for
replacement or repair information. You must notify us within 30 days if a
product is damaged, defective or has missing parts. After 30 days we are not
responsible for defective or damaged products.
Our Return Policy
E-mail your Request for an return authorization to
john@americanworkbench.com. Requests must be made within 7 days of
receipt of product. All defective returns are for an exchange only. For non
defective returns, products must be factory sealed, unopened. We will not
issue a return authorization for opened electronic merchandise for non
defective products. For defective returns, we will issue a return authorization
upon your explanation of defect. Refunds for non defective items that are
unopened will be given after receipt at our warehouse and verification that
the product is factory sealed. Refunds or exchanges for defective returns will
be given after defect is verified by our technicians on staff. Some unopened
non defective returns on items are subject to a restocking fee between 15%
and 25%.
For your protection, we recommend that you use UPS insured for return
shipment. Please insure the order for the full amount of your purchase. You
must furnish a tracking number for a proof of shipment for all returns.
No returns on customized items. All refused shipments will be assessed an
automatic 25% restock fee.
International Orders, all sales final, no returns or refunds.
Your satisfaction is very important to us. Contact our Customer Care
department at john@americanworkbench.com if you have additional questions
about returns.
john@americanworkbench.com
American Workbench, LLC
Charleston, South Carolina 29412
(843)367-6681
Shipping Address:
1750 Signal Point Road
Building 7-C-G
Charleston, South Carolina 29412
Your Order
Simply order from each Item page.
For questions about your order, please call us at 843-367-6681 or email us at
john@americanworkbench.com
Warranty:
Life goes on. And so should your Workbench. At American Workbench, LLC,
your peace of mind is important to us. That's why all of our Benches exceed
industry quality standards.
We offer the best warranty in the business including a limited lifetime
warranty on the Bench Tops. Our benches are built to provide you with years
of trouble free service so you can enjoy life instead of worrying about it.
American Workbench, LLC will pay the cost of labor and shipping and
handling to repair or replace defective part(s) for one (1) year from the date
of original purchase.
BENCH TOP LIMITED LIFETIME*
BENCH LEGS LIMITED LIFETIME*
We are unable to extend this warranty to include situations where there is evidence
of abuse, benches left outside in inclement weather,client modifications,fire or water
damage. This warranty is limited to products made after 1/1/2009
To receive the benefits of this warranty please notify American Workbench, LLC at
the address above. After the first year, all packaging and transportation for delivering
the requiring services to and from the manufacturer are the responsibility of the
original purchaser. Within the first year the manufacturer will pay these costs.
Payment by Check
We do accept personal and company checks for payment. Simply begin your
order as normal, fill out the information at check out, then print it and send
along with your check. As a security precaution we request a copy of your
drivers license if the product to be shipped is going to an address other than
what is on the check. Once the check is received we will call you to verify, and
when the check clears your order will be placed.
Shipping Cost Calculation and Taxes
Shipping charges are by UPS for each item ordered. It calculates by weight
and not size or amounts of packages. Typically freight companies back charge
us since the workbench boxes are very large.
Tax is only charged on South Carolina orders.
Order Cancellation
You can cancel an order within 24 hours of commitment without a cancellation
fee. Any order cancelled after the 24 hour period is subject to a 10%
cancellation fee times the value the items cancelled. No order is cancellable
after it enters shipping process. Orders are processed in our system within 30
minutes of ordering.
Estimated Shipping Time Frames
We use business days, any day not a weekend or holiday, as a time frame. We
ship most products by UPS Freight.
For all orders we provide a tracking number which can be used to track the
progress of your shipment by clicking on the link in the order status e-mail.
We verify all estimated shipping time frames with confirming e-mails to you.
Shipping Time Frame: The number of business days from the time you place
your order to the time the product ships. Ship time frame are located within
description of each item, if you have any questions in regards to the shipping
time of a product please email john@americanworkbench.com If you order
multiple items, some items ship faster than others and you will receive status
by email on each item.
Shipping Outside the Continental U.S. 48 states, International Orders
Please read carefully if you are ordering outside the United States. We will
accept and fulfill orders on a case by case basis for all originating orders in
Canada, Ireland, United Kingdom, Alaska, Hawaii and Puerto Rico. If you are
from another country, we can accept orders via email at our discretion. Most
International orders would require the customer to use a freight forwarding
company in the United States, American Workbench. will only accept wire
transfer of funds for these orders. In some cases, we can ship product direct
to that country. Please email your address, country or origin and product(s)
you would like to purchase. We can then advise of the process to purchase.
All sales final on International orders, no returns or refunds. You should also
be advised most warranties are not valid outside the United States, if they are
valid you may be responsible to ship product to service organization in United
States.
These orders are subject to increased shipping fees and in some cases these
Countries will collect duties on merchandise that enters these Countries. We
are not responsible for outlining any taxes, duties or custom broker fees by
any Country outside the USA.
Duties, Taxes, Tariff's, Brokerage fee's and all other applicable fee's that may
be charged upon entry of our shipped product to Canada is the sole
responsibility of the customer and is NOT included in the flat shipping cost.
If you have any questions on Canadian import fee's prior to placing your
order, please call the following numbers for Canadian customs:
From within Canada, call:
1 800 461-9999 (toll free)
From outside Canada, call:
(204) 983-3500 or (506) 636-5064 (long-distance charges apply)
Credit Card Charges
Please be advised that your credit card statement will be processed through
American Workbench. The statement will read American Workbench. We
accept Visa, Master card and PayPal.
Please be advised if you request an alternate address to "Ship to" other than
"Bill to" that your bank may require that the "Ship to" address be on file with
your issuing bank. The charge may be declined if the "Ship to" is not on file
with the bank. Please contact your issuing bank to have them put on file your
alternate address and try the order again.
Fraud Protection System
American Workbench.com can not prevent fraudulent parties from placing
orders on our web site however we will not process and ship any fraudulent
orders. We have a proprietary screening method on all orders and fraudulent
orders are flagged for investigation. In some cases, we will ask for printed
identification before processing and shipping orders.
Safe Delivery
We guarantee that any purchases made at American Workbench will arrive in
perfect condition, please open and inspect merchandise immediately. All items
are priced and shipped carrying full insurance. In the event that an item is not
in good condition, please email us, at john@americanworkbench.com for
replacement or repair information. You must notify us within 30 days if a
product is damaged, defective or has missing parts. After 30 days we are not
responsible for defective or damaged products.
Our Return Policy
E-mail your Request for an return authorization to
john@americanworkbench.com. Requests must be made within 7 days of
receipt of product. All defective returns are for an exchange only. For non
defective returns, products must be factory sealed, unopened. We will not
issue a return authorization for opened electronic merchandise for non
defective products. For defective returns, we will issue a return authorization
upon your explanation of defect. Refunds for non defective items that are
unopened will be given after receipt at our warehouse and verification that
the product is factory sealed. Refunds or exchanges for defective returns will
be given after defect is verified by our technicians on staff. Some unopened
non defective returns on items are subject to a restocking fee between 15%
and 25%.
For your protection, we recommend that you use UPS insured for return
shipment. Please insure the order for the full amount of your purchase. You
must furnish a tracking number for a proof of shipment for all returns.
No returns on customized items. All refused shipments will be assessed an
automatic 25% restock fee.
International Orders, all sales final, no returns or refunds.
Your satisfaction is very important to us. Contact our Customer Care
department at john@americanworkbench.com if you have additional questions
about returns.
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